Do you provide coupons or discounts?
Yes! But not every day – we enjoy the element of surprise. The only way to stay in the loop with our discount and coupon offerings is to follow us on Facebook, Instagram and Twitter – and why not sign up to our newsletter too while you’re at it?
Can I cancel or adjust my order once it’s placed?
Due to the nature of our bespoke creation offerings, we are unfortunately unable to fulfill cancellation or refund requests once your order is placed. Unlike commercial stores, the custom-made items we create are unique. We do however accept returns on our ready made collection.
What payment methods can I use?
Currently, you can perform a direct bank transfer, or make a transaction through PayPal.
How much extra do I have to pay for shipping?
1 million dollars! Just kidding, our shipping is FREE for orders over £100. For anything under this amount, our shipping fees are kept as low as possible, please refer to our delivery page for more details.
How long do I have to wait for my order to be processed and shipped?
We would never want to rush such a unique item, which is why we take 5 working days to hand-sew your bespoke made to measure order. All pre made items we require 2 working days to process. As soon as your order is complete, your item/s will be shipped. If however, we have a long queue of orders your order may take a little longer – but we’ll always let you know in advance if this is the case. Don’t worry – either way, it will be well worth the wait!
What should I do if my order is damaged when I receive it?
Oh dear. That’s no good! Don’t stress – just let us know ASAP and we’ll get to work preparing a flawless replacement for you.
If I’m not happy with the delivery, will you accept a return?
For all made to measure items unfortunately, not. Sorry about that. We are a unique, bespoke business, crafting each and every one of our items by hand using your specific measurements. It is for this reason that we have a strict no refund policy for made to measure – we cannot resell a dress made specifically for you to someone else with a completely different body shape.
For all pre made items we do offer the choice of an exchange or full refund. Please return your item using the returns document which will be included with your delivery within 14 days of receipt.
Should you wish to view a fabric sample before ordering, we’ll gladly send you some for FREE, just drop us a note request to our contact page. Still unsure about anything? Drop us a line at any time. We’re always happy to demystify any confusion you may have!
Are there any specific ways I should wash my item?
With such a unique creation, it’s always wise to stick to a cool hand wash – or even better – dry cleaning. Rule number one: Never tumble dry. The aftermath is just not worth the risk!
Oh no. I live in Spain. Do you ship internationally?
Of course! We offer shipping worldwide which can be calculated as checkout. Our worldwide shipping is also FREE on orders over £100 – so no matter what corner of the Earth you’re at, your brand new custom dress is just waiting to be delivered!
Still have questions? Please contact us anytime.